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FREQUENTLY ASKED QUESTIONS (FAQs)

Why should I join?

This type of practice allows doctors to spend more time with patients to educate them on the importance of wellness, prevention, and managing any chronic medical conditions. We work together with patients to prevent illness and achieve their health care goals in an individualized medical environment.

I can understand why someone with a lot of health problems would want to be part of a practice like this, but I only see a doctor once or twice a year. Why would I want to join a concierge practice?

People in good general health join for all sorts of reasons. Busy people need a convenient way to get health care when their time is limited. Others want a proactive approach to their health, with an emphasis on prevention. Still others place a high value on having a close, long-term relationship with a doctor that they trust – especially in the event of an unforeseen sudden illness or emergency.

What does the Membership Fee cover?

The membership fee covers services that are not covered by insurance and Medicare. With attention given to each patient's individual needs, we offer a personalized practice experience. The fee does not cover copays, deductibles, office visits, lab and radiology testing, or any other services that your insurer or Medicare pays for.

Do you accept Medicare?

Yes, we are preferred providers in the Medicare program. We are not "opting out" of Medicare.

Will my insurance plan cover the membership fee?

Most health insurance plans do not cover the annual membership fee.

May I use my HSA or FSA funds to pay for my retainer fee?

Consult with your accountant or tax advisor to see if your retainer fee is an eligible expense of your HSA or FSA plan.

What will my insurance cover?

Membership in North Texas Preferred Health Partners will not impact your benefit coverage. You will be able to use your insurance as you do now. Please see your insurance information for details regarding your personal plan.

Do I still need insurance if I join your practice?

Yes. This practice is not a substitute for health insurance.

Do I still pay my co-pay or any other incurred charges outside of insurance?

Yes. You will remain responsible for your co-pay and any other charges that insurance does not cover.

Is the practice limited to a certain number of patients?

Yes. Each physician's practice varies in size, but the number of patients is generally limited to several hundred patients. Physicians in traditional internal medicine and family medicine practices have patient panels of 2,000-3,000 patients and up.

What if I need care after hours?

Your personal North Texas Preferred Health physician is available by a 24-hour direct line after office hours.

What if I need to see a specialist?

North Texas Preferred Health physicians can easily coordinate your care with your existing specialists or refer you to excellent physicians in all specialties if needed.

How do I join?

Please contact North Texas Preferred Health Partners at the phone number for the office most convenient to you. Our staff is happy to schedule an appointment or answer any questions you may have.

Can I pay the membership fee in installments? Can I pay with a credit card?

Yes, it can be paid quarterly, semi-annually or annually. You may use a credit card or check, if you like.

Can I cancel after a few months if necessary?

Yes, you will be refunded a pro-rated amount of your membership fee, based upon the date of cancellation.

What if I am hospitalized?

Most of our physicians do not directly admit to the hospital, but will be able to call on your behalf to help make your entry into the hospital go more smoothly. Once you’ve been admitted, your physician will make visits to check on you and act as your health care advocate, working with hospitalists, surgeons, and other specialists.

Who will take care of me when my doctor is on vacation?

We make every effort to be available to you 24/7 via telephone and email, but in the event that is not possible, a covering concierge doctor from North Texas Preferred Health will look after you in my place.

Is it possible to meet with the doctor before making a decision?

Yes. Our staff can schedule you an introductory meeting with one of our physicians to discuss our program and its benefits.